| Through hard work and dedication, we at Mooresville Ford would like to show you some of our numerous customers and the great things they have had to say about our dealership.
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Great Experience
I hate buying cars!!! I have had many bad experiences in the past and when I recently needed to trade my car in, I was dreading the process. I stopped at seveal dealerships and my worst fears were confirmed when I was practically tackled at one dealership by an overly aggressive sales representative.
However, when I stopped at Mooresville Ford, I was more than pleasantly surprised. Vivien and Sumner were extremely helpful and did not try to pressure me in to buying anything. In fact, they showed me multiple options and even let me drive my new Lincoln MKX for a day before I made a final decision.
They made the entire process extremely easy. From the financing, clean-up, paperwork, etc... they were quick, polite and thorough. This was truly one of the best experiences I have had with a purchase in a very long time and I have been in Sales for 27 years and can truly appreciate a professional when I see one.
So, I wanted to send this to recognize a job well done. I would strongly recommend Mooresville Ford to anyone looking for a new or used vehicle. Sumner's leadership is obvious when you walk in the door as everyone there handles themselves in a very professional manner.
Thank you Mooresville Ford! You have earned a customer for life and I couldn't be happier to recommend your dealership to my family and friends.
By the way, this is the first time that I have ever taken my time to write a letter like thi ...more
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Compliment to Scott Hamilin and the Collision Center
I am writing this letter as a complinment to Mr. Scott Hamilin, Collision Center Manager. I brought my 2002 Ford Expediditon there to have him look at it for damage sustained from a rear-end collision. Scott was honest, knowledgeable and handled himself in a professional manner. From the beginning at crawling underneath for inspection to explaining the damage and repair to completing the work.
I wish to also add that Joe was polite and pleasant young gentleman that gave me a a ride to my place of employement on the day I dropped off my vehicle as the insurance company didn't have my rental car ready. When I came to pick up my vehicle up Ms. Paula at the front desk a the office was pleasant as well.
Overall my experience with your collision service departmetn was excellent, mainly due to Mr. Scott Hamilin's complete handling of my claim. He should be recognized for this professioalism and honesty.
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Thank you so much for the wonderful and very fast service of your staff. We are very grateful.
On the night of Sept. 20th, my car, 2007 Lincoln Town Car, became disabled right off Exit 36 of Rte. 77. We were on the way from New York to a family funeral in Cornelius when our car began to overheat. We found a phonebook withyour # and called about service and was told very politely by Cynthia that service was closed but if we could get the car there, we could leave it safely overnight to be looked at the following morning. When we arrived, Cynthia was very helpful in taking all our information along with a promise that I would hear from the service dept. first thing in the morning of the 21st. Josh Kreinbrink called promptly at 8:00 the next morning asking permission to diagnose the problem (which we gave). By 2:00 that day, Josh called telling of the problems, the repairs & the estimated costs. He was so very helpful, even looking up my model car and found that a portion was still under warranty. This email is to applaud the service and pleasantness of the staff involved. Under the sad circumstances of our trip, they made the entire experience much more bearable and fixed the problems so that we would have no further trouble on our way back to NY on Sunday after the funeral.
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Service
The service and parts people at Mooresville Ford are courteous and attentive. I
took a car in for routine service on a Saturday and everything was done very promptly. The service writer was efficient and everyone was very friendly. I appreciated the service I received, and will not hesitate to make a return visit! Thank you.
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With many thanks to my Mooresville Ford Family!
To Larry Cheeks, a very special Thank You for his patience while I waited and watched for my next vehicle to purchase. I'm a firm believer that I'm led to the right people and the right places at the right time. My overall experience with the Mooresville Ford Family proved to be no exception. Everyone from Larry to Matt, John, Michael and the man in the body shop who touched-up the bumper to the previously owned 2011 Ford Edge Limited that I purchased to the point it looks brand new - and the many other people behind the scene - all exceeded my expectations in every way possible (which isn't always easy ;-)) - and they were all instrumental in my experience being a smooth and pleasant one. I also want to thank Josh and Lou in the Service Department for the time and attention they give my vehicle and me whenever I stop by the dealership whether it was with my former vehicle or with my new vehicle.
Everyone who I've met at Mooresville Ford has extended not only superior customer service, but a feeling of trust and family that I've never experienced at any other dealership. I couldn't be happier with my purchase which is evident by the smile on my face whenever I see/drive my Ford Edge and when I think of everyone at Mooresville Ford, especially Larry who started my "love affair" with the Mooresville Family :-), who were all very instrumental in making my dream of owning a new vehicle become a reality...a new vehicle that I know is safe and dependable and that ...more
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Sales
Very pleased overall with our new Ford Fusion. We had purchased many Fords in the past and had gotten away from Ford. We were so glad to come back. The car was exactly what my husband was looking for and we were very very pleased with the nice young man that assisted our sale.
Thank you again! Mrs. D Crisp
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Body Shop
After the recent hailstorm, my 2009 Ford Mustang suffered extensive hail and debris damage. I brought it to Mooresville Ford s Body Shop to obtain an estimate. Scott and Donna, and their body shop team, took immediate action and restored my car back to showroom condition! My heartfelt thanks to both of them for making this ordeal painless! Their compassion, support and expertise was above and beyond my expectations. Thank you Scott and Donna...you are truly the best!!
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Sales
I can t explain how much I appreciate the TEAM that Mooresville Ford has! Phil, John Keyes and Michael Blank helped my wife and I out when we made our purchase of a new Focus. Mooresville Ford is one of few company s that put the customer first and look to fulfill their wants and needs. They have made a customer for life out of my wife and I. Anytime anyone asks me where we purchased our Ford or know of a good place to purchase, I will say without hesitation Mooresville Ford. Chett
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Service
Josh is the best customer service guy around I will only shop at mooresville ford and Mike blank spent over an hour with me answering all y questions about my expedition these guys are great I promise they will do everything they can to help you out.
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Body Shop
Unfortunately, twice within a year I've had occasion to need a body shop. On both occasions I used Mooresville Ford's body shop. Once for my wife's Explorer and recently for my Town Car. Both times the cars looked like new after the repairs. Donna Cline at the desk was most helpful and made the experience as pleasant as having body work done after an accident can possibly be. Ron
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Parts
The folks in the Mooresville Ford parts department are very helpful and knowledgable and worked hard to help me find the correct parts for my car. The tire prices are comparable with other shops. All-in-all, a very pleasant business doing business with them! Max
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Parts
After carefully reviewing ads in various publications, I decided upon Mooresville Ford. The staff was very helpful and knowledgeable. The service and parts departments especially knew what they were talking about. The parts department always answered questions promptly and were very helpful in all transactions. I would highly recommend Mooresville Ford to anyone looking for a reputable dealership encounter. Thanks, Mooresville Ford, for all your help, especially to Darlene Kale for her help. Vickie
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Service
They have one of the best service centers in the area. I recently had new tires installed, as well as an alignment. With Ford's current tire sell, and price matching, I saved over 100 dollars. Also, I had a exhaust backpressure check test performed and unfortunately the o2 sensor was stripped; they retapped the manifold free of charge. (common problem on my car, Mazda 3). Will be doing business with them again. Stephen
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